FAQs
Frequently Asked Questions
Shipping
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How much does shipping cost?
We've made it simple! Shipping costs are calculated at checkout based on where you are and the size/weight of your order. No surprises, just straightforward pricing.
Do you offer international shipping?
Absolutely! We love connecting with our global community, so we offer worldwide shipping to bring a touch of nature to customers around the world.
How long does it take for my order to be shipped?
We're all about quality, so our order-based production process takes a little magic time—7 to 14 days. Once crafted with care, your order will journey to you, typically arriving within 7 days, depending on your location.
Can I track my order?
Of course! As soon as your order sets off on its adventure, you'll receive tracking information. It's like following a trail of joy leading right to your doorstep.
What if I entered the wrong shipping address?
Oops happens! But to ensure a smooth delivery, it's crucial to provide the right address during checkout. Unfortunately, we can't be responsible for orders sent to an incorrect address provided by our cherished customer.
Are there customs fees for international orders?
While we can't control customs, it's important to note that additional charges for customs clearance might apply. Our international friends may want to check local regulations for a seamless delivery experience.
Can I change my shipping address after placing an order?
We wish we could do magic tricks, but once an order is placed, we can't change the shipping address. Please double-check your details before confirming, ensuring your package reaches the right destination.
Return and Refund
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What's your return policy?
Our return window is 14 days. Ensure items are in original condition, with tags and in the original packaging. For detailed guidelines, please review our Return Policy.
How do I start a return?
Simply email us at hello@wildlifesoul.com. We'll guide you through the process and provide a return shipping label. Unauthorized returns will not be accepted.
How long does the return process take?
Once we receive and inspect your return, expect refunds within 10 business days. Keep in mind that your bank or credit card company may take additional time to process the refund.
Can I return sale items or gift cards?
Unfortunately, we can't accept returns on sale items or gift cards.
What if my item arrives damaged or defective?
Inspect your order upon arrival. If you find any issues, contact us right away, and we'll assess the problem and make it right.
Can I exchange for a different size or color?
The quickest way to get what you want is to return the original item and make a new purchase.
Do you provide a warranty on your products?
We're confident in our product quality. If you face any issues, get in touch, and we'll promptly address the matter.
Fitting and Sizes
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What payment methods do you accept?
We've got you covered! We accept various payment methods, including [list of accepted payment methods, e.g., credit cards, PayPal, etc.].
Is my payment information secure?
Absolutely! Your payment information is in safe hands. We use [mention any secure payment gateway or encryption methods] to ensure the confidentiality of your payment details.
How can customers update, cancel, or edit their orders once placed?
We understand plans can change. Customers can manage their orders by reaching out to us at hello@wildlifesoul.com. We'll guide you through the process for any adjustments.
Is it possible to add items to an existing order, and what steps should customers take to address order problems?
Flexibility is key! If you want to add items or encounter any order hiccups, drop us a line at hello@wildlifesoul.com. We're here to make your experience seamless.
What should customers do in case of late, incomplete, undelivered, or lost orders?
We've got your back! If your order faces any hiccups—be it late, incomplete, undelivered, or lost—contact us immediately at hello@wildlifesoul.com. We're committed to resolving any issues swiftly and ensuring you get your Wildlife Soul experience hassle-free.
How to Order
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What payment methods do you accept?
We've got you covered! We accept various payment methods, including [list of accepted payment methods, e.g., credit cards, PayPal, etc.].
Is my payment information secure?
Absolutely! Your payment information is in safe hands. We use [mention any secure payment gateway or encryption methods] to ensure the confidentiality of your payment details.
How can customers update, cancel, or edit their orders once placed?
We understand plans can change. Customers can manage their orders by reaching out to us at hello@wildlifesoul.com. We'll guide you through the process for any adjustments.
Is it possible to add items to an existing order, and what steps should customers take to address order problems?
Flexibility is key! If you want to add items or encounter any order hiccups, drop us a line at hello@wildlifesoul.com. We're here to make your experience seamless.
What should customers do in case of late, incomplete, undelivered, or lost orders?
We've got your back! If your order faces any hiccups—be it late, incomplete, undelivered, or lost—contact us immediately at hello@wildlifesoul.com. We're committed to resolving any issues swiftly and ensuring you get your Wildlife Soul experience hassle-free.
Fitting and Sizes
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How do I determine the right size for my purchase?
We provide a detailed size guide to help you choose the perfect fit. Check the product description for specific sizing information or visit our Size Guide page.
What if I'm unsure about my size?
In doubt, go for the bigger size. Reach out to our customer support at hello@wildlifesoul.com. We're here to assist you in finding the ideal size for your order.
Are your sizes standard or do they vary by product?
We strive for consistency in sizing across our products, but variations may occur. Always refer to the specific product's size guide for accurate information.
Can I exchange my item for a different size if it doesn't fit?
Certainly! If your item doesn't fit, you can exchange it for the right size. Follow our Return and Exchange Policy for a smooth process.
What if the item I receive doesn't match the size I ordered?
If there's a discrepancy in sizing, please contact us immediately at hello@wildlifesoul.com. We'll address the issue and make it right.
Do you offer personalized sizing options?
Currently, we provide standard sizing options as outlined in our size guide. For any special requests, feel free to reach out to us.
Can I trust the sizing information provided in the product description?
Absolutely. Our sizing information is accurate and designed to help you make informed choices. If you have questions, contact us, and we'll provide additional assistance.
Animal Tracking
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What happens if the GPS falls off the animal I’m tracking?
If the GPS on the animal you're tracking falls off, we will provide an option to track another animal. Simply reach out to us at tracking@wildlifesoul.com for assistance.
Why do animals wear GPS trackers?
GPS trackers help scientists understand animals migration patterns, behavior, and ensure their habitat is protected. By tracking their movements, we can prevent human-wildlife conflict and support animals conservation efforts.
Can the GPS harm the animals in any way?
No, the GPS devices are lightweight, non-invasive, and designed to be comfortable for the animals. They are attached with care by professionals to ensure the animals’s well-being.
What can cause a GPS to stop working or fall off?
The GPS might stop working due to environmental conditions, rough terrain, or the animal's natural behavior. Occasionally, the devices can fall off, but this is a rare occurrence.
How long does the GPS tracking last?
We guarantee at least two years of tracking for every lion. If the GPS detaches before then, we will offer another animal for you to track.
Will I be notified if the GPS stops working?
We will do our best to promptly inform yoif there is an issue with the GPS signal or if the device stops transmitting, Could happen that you will notice before our system our data colloection thorought different apps inform us.
Can I choose a different animal to track if the GPS falls off?
Absolutely! If the GPS detaches or stops working, we will provide you with a new device to track another animal of your choice, free of charge.
What should I do if I notice issues with the animal's GPS tracking?
If you suspect the GPS isn't working correctly or have any questions, please contact us at tracking@wildlifesoul.com, and we'll assist you immediately.
How is the data from the GPS used?
The data collected from the GPS devices helps researchers study animal's behavior, understand their migration routes, and contribute to vital conservation efforts that protect their populations and habitats.
Product Care
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How should I care for my Wildlife Soul apparel?
To ensure longevity, we recommend following the care instructions on the garment's label. Typically, machine wash in cold water, and avoid bleach or harsh detergents.
Can I tumble dry my Wildlife Soul clothing?
To preserve the quality of your apparel, we advise air-drying whenever possible. If tumble drying is necessary, use a low heat setting.
Are your products colorfast?
Our products are crafted with high-quality materials, but it's wise to wash dark colors separately initially. Follow the care instructions to maintain vibrant colors.
Can I iron my Wildlife Soul garments?
Most of our items can be ironed at a low temperature. Always check the care label, and if in doubt, use a cloth between the iron and the garment.
Do your clothes require special care for embroidered details?
While our embroidery is durable, gentle care is recommended. Turn the garment inside out before washing to protect the embellishments.
How should I store my Wildlife Soul apparel?
Store your clothes in a cool, dry place. Avoid hanging heavy items on embroidered areas, and keep garments away from direct sunlight to prevent fading.
What should I do if my Wildlife Soul item gets damaged?
If you encounter any issues with your item, contact us at hello@wildlifesoul.com. We'll assist you in finding a suitable solution.
Are there any special considerations for organic cotton items?
Organic cotton is best cared for with eco-friendly detergents. Follow the care instructions to maintain the softness and quality of your organic cotton garments.